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The term Full Lifecycle Telecom Expense Management refers to a comprehensive program that seeks to manage all aspects of telecom expenses from inception of the expense through bill payment. These steps include:

• sourcing
• service orders and provisioning
• asset and inventory management
• invoice processing expense validation and recovery
• usage allocation charge-back
• reporting, business intelligence, and analysis

Full lifecycle management of telecom expenses was introduced as an answer to enterprises that were seeking more than simply an audit of phone bills. With a more holistic approach to managing the full lifecycle of a telecom expense, organizations are able to get to the root cause of billing errors. This approach also addresses the challenges of different functional groups, managing telecom expenses in silos where they do not see the downstream impact of how their actions impact expenses. For mobility expenses, there are additional considerations that will be addressed in a future posting.