Phone call post mortem, do you still need Telecom Expense Management?

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A Nielsen study, found that mobile calls peaked in 2007, and our calls have dropped in half from an average of three minutes. An article in Wired Magazine highlights a new trend in which phone bills are shrinking. Clive Thomson writes about his own bills, which dropped from 15 pages 10 years earlier to two or three pages today. He makes the point that we are going through a “cultural transition: the death of the phone call” which is being replaced with video conferencing, e-mail, and “lightweight contact” through texting, instant messaging, and social-network messaging like twitter.